Refund policy

Refund & Return Policy

Your satisfaction is important to us.

Returns

Returns may be requested within 30 days of receiving your order.

To qualify for a return, products must:

• Be unused
• Be unopened
• Be in their original packaging
• Include proof of purchase

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are defective or damaged upon arrival.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

Approved refunds will be processed back to your original payment method. Processing times may vary depending on your payment provider.

For assistance, email Gentleskin support team by filling the form under Contact Us page.